Student Class Behaviour

In Class Behaviour Standards

During classes, there may be some concerns about the way a student or teacher is behaving. For example:

  • A student is being disruptive and preventing the rest of the class from enjoying the course as expected
  • A teacher is being incoherent and seems to be suffering psychologically

If this is the case you can decide whether to try and address the situation yourself by pointing out the negative behaviour or you can simply leave the class, lodge a complaint and request a refund.

 

Student Standards

We expect all students to be respectful to the teacher in class even if they may disagree with their opinion or the style of their teaching. Being respectful means:

  • Spending most of the time listening
  • Choosing appropriate times to ask a question after raising their hand (by using the Zoom functionality)
  • Self-limiting themselves to only a few important questions in order to allow others to ask their questions without disrupting the flow of the class
  • To respond to requests or instructions from the teacher in a timely and appropriate manner
  • When speaking to use neutral language that is not offensive nor designed to cause offence
  • To stay on topic and not ask questions that are irrelevant to the class topic
  • To remain quiet if the teacher has allocated a part of the class as no questions

 

Zoom Proficiency

We expect all Students to be familiar with Zoom to the extent that they know how to:

  • Start the video Zoom session on time
  • Mute and unmute themselves as appropriate – staying on mute for the majority of the time
  • Leave the class whenever they feel is appropriate
  • Use the “hands up” feature to let the teacher know they have a question
  • Have a suitable camera and microphone so that they can be seen and heard as necessary

 

Monitoring

We monitor classes from time to time to ensure quality and standards are being maintained. Classes are also recorded for these purposes and dispute resolutions.

If a student’s behaviour is persistently bad and in contravention of any of our standards then they may be blocked from the site. If there is a complaint against a student that is sever in nature we may need to suspend their account whilst we investigate. This could result in permanent blocking or a warning. Any courses and classes missed because of this will be cancelled or, if within 24hrs of the start of the course, refunded.

 

Suspensions and Blockings

If a student’s behaviour is persistently bad and in contravention of any of our standards then they may be blocked from the site. If there is a complaint against a student that is sever in nature we may need to suspend their account whilst we investigate. This could result in permanent blocking or a warning. Any courses and classes missed because of this will be cancelled or, if within 24hrs of the start of the course, refunded.